Terms & Conditions

B2C General

These general terms and conditions apply to all orders that are placed through this website. COLORUSH is registered with the Crossroads Bank for Enterprises (Kruispuntbank van Ondernemingen) under the name Studio Jixy, a private limited liability company (besloten vennootschap or BV) incorporated, organized and existing under the laws of Belgium, with enterprise number 0800.559.707 (VAT BE0800.559.707) (“COLORUSH”). Its headquarters are located at Brakelmeersstraat 53, 9830 Sint-Martens-Latem, Belgium.

By placing an order through the webshop on this website, the Customer (as defined below) automatically agrees to, and accepts, the following general terms and conditions. As a result, the Customer acknowledges full awareness that the agreement, pertaining to the content outlined in these general terms and conditions, does not necessitate a signature on this document when placing an order through the webshop on this website.

Online acceptance of these general terms and conditions is confirmed through obligatory checkboxes during the finalization of the order through the webshop on this website.

1. General Terms and Conditions

Definitions

Customer” means any natural or legal person that obtains or utilizes products or services provided by COLORUSH through this website for non-professional purposes. As a customer, specific rights are conferred, which would be forfeited if the products or services obtained through this website are utilized for professional purposes.

Professional” means any natural or legal person that does not align with the definition of “Customer” as stated above.

2. General Information

The Customer can save or print these general terms and conditions, with the understanding that saving or printing this document is at their exclusive liability.

COLORUSH retains the right to modify these general terms and conditions at any time, with such changes being announced on its website. Existing agreements continue to be governed by the terms and conditions in effect at the time of their conclusion. It is recommended to regularly consult the latest version of these general terms and conditions, accessible on the website.

These general terms and conditions are applicable from 1 December 2023.

3. Making an Online Purchase

The product collection and their descriptions on the webshop, in their current form, are not considered an offer. Consequently, the submission of an order form on the website does not finalize a purchase. The completion of a purchase occurs only upon receipt of a confirmation email.

In the interest of security and customer confidence, COLORUSH maintains the right to request additional information. COLORUSH also reserves the right to reject an order if a proper response is not received or if the information provided is deemed insufficient by COLORUSH.

4. Order Confirmation

Contractual and order information will be confirmed by email at the time of delivery.

5. Purchase

COLORUSH will process the Customer’s order based on stock availability or if its suppliers have the necessary inventory. Delivery times are consistently provided on the COLORUSH website. In the rare event that, despite vigilant oversight by COLORUSH, products are discovered to be unavailable after an order is placed, the Customer will be promptly notified via email. In such cases, COLORUSH extends an invitation to the Customer to either cancel or modify their order as preferred.

6. Availability

Product availability is consistently indicated on our website. If a product is marked as “in stock”, it is generally available immediately. COLORUSH cannot be held responsible if stock levels deviate from those on the order date. Unavailability is typically highlighted on the website.

If COLORUSH encounters difficulty in securing a product from its suppliers within a reasonable timeframe, such as due to depletion of the supplier's own stock, the Customer will be promptly notified of the anticipated delay via email. In such instances, the provisions outlined in Article 9.2. will apply.

In cases of product unavailability, COLORUSH reserves the right to dispatch the order in multiple deliveries. Importantly, the Customer will not be subject to additional charges, as the initially stated delivery fees at the time of ordering apply only once.

7. Transfer of Ownership

Contrary to the specifications of Article 1583 of the Belgian Civil Code, goods sold or delivered remain the exclusive property of COLORUSH until full payment of the order is received.

8. Price

Prices are denoted in Euros, and the total amount encompasses value-added tax, all additional taxes, and delivery expenses. The Customer bears responsibility for delivery costs and any applicable import duties unless specific conditions are stipulated on the website. The indicated prices factor in information provided by the Customer regarding the delivery location.

COLORUSH retains the right to modify prices at its discretion. Nevertheless, COLORUSH is obligated to adhere to the prices in effect at the time of ordering.

9. Payment

The total price must be settled at the time of placing the order. Payments made are not considered security deposits or advance payments under any circumstances. All orders are to be paid in Euros, and payment options include [Bancontact/Mister Cash, Belfius, iDEAL, Sofort Banking, Klarna, KBC/CBC, Apple Pay, credit card].

The Customer is responsible for ensuring the authorization of the selected payment method when saving the purchase order. In the event of non-payment or a payment incident, COLORUSH retains the right to suspend or cancel any order and/or delivery, irrespective of the nature of the incident. The delivery of any new order(s) may be deferred in the case of delayed payment for a previous order, regardless of the provisions outlined in these general terms and conditions.

COLORUSH also reserves the right to request a copy of the Customer’s identity card and/or proof of payment for all transactions conducted via bank card.

10. Delivery

1. General Information

Products acquired from COLORUSH will exclusively be delivered to countries listed on the COLORUSH website, with delivery directed to the address specified in the purchase order.

2. Delivery Period

The dates specified in the Agreement are provided as estimates and represent the processing time for delivery, with the effective processing date of deliveries to be added. Delivery, in any case, will transpire within 30 days following the receipt of full payment. If, by the end of the processing date or at least within 30 days after receiving the full order, COLORUSH has not delivered, the Customer reserves the right to cancel the order. However, prior to cancellation, the Customer must request COLORUSH to deliver the products within a new and reasonable additional period, excluding instances where COLORUSH decides to cancel the order. 

COLORUSH assumes no liability for inconveniences due to delivery delays caused by circumstances for which the courier service is responsible. Reimbursement will not be issued until the order has been returned to the sender or has been delivered to the addressee's location with a delay.

3. Transfer of Risk

The risks associated with product loss or damage are transferred from COLORUSH to the Customer upon receipt of the product(s).

4. Customs Duties

In the event that products are delivered to a country outside Belgium, the Customer assumes the role of the authorized importer and is thereby obliged to adhere to the laws and regulations of the country in which the Products are received.

The Customers may be subject to payment of import duties and taxes on the imported Products. All expenses related to customs declaration are the responsibility of the Customers. COLORUSH has no control over these costs and is unaware of their specific amounts. As customs policies differ from one country to another, the Customers is advised to reach out to their local customs office for detailed information.

5. Product Conformity

The Customer has the right to notify COLORUSH of his/her intention to withdraw from the purchase, at no cost and without the need to provide a reason, within fourteen working days, starting from the day of receiving the product(s). Any claim made after this period will not be accepted. The Customer must submit a detailed return declaration via email and return the products to COLORUSH. Reimbursement by COLORUSH will only occur upon the return of the products or upon the Customer providing proof of return. 

The products must be returned to COLORUSH in the condition in which they were received, including all supplied elements (accessories, packaging, manuals, etc.). The Customer bears the costs of returning the products. In any case, the Customer may benefit from guarantees for hidden defects.

6. Returning a Package

Note: If the Customer is absent at the time of delivery of the product(s) and fails to collect the package within fifteen days from the address specified by the courier service, the package will be returned to COLORUSH. In such cases, COLORUSH will resend the package to the Customer upon its receipt (or return by the courier service in case of loss), with delivery costs for the second attempt borne by the Customer. This applies even in the absence of a notification from the courier service.

11. Proof of Transaction

Documents stored in COLORUSH’s computer systems, maintained under reasonable security conditions, will be considered as evidence of communication, orders, and payments between the involved parties. Purchase orders and invoices will be archived on reliable and secure data carriers to serve as conclusive proof.

Shipping & Returns

YOUR COLORUSH ORDER

We know how much trust you are placing in us to deliver your C~RUSH safely & efficiently, and we take that responsibility very seriously. You will receive a dispatch notification in your inbox within three working days of placing your order and this will include relevant tracking details.

All orders are packaged and shipped from our warehouse partners in Belgium and we only use trusted couriers. If you have any questions or you are experiencing an issue with your order, please reach out to eshop@colorush.com

1. COLORUSH SHIPPING

We offer FREE GLOBAL SHIPPING on all orders over €400.

For orders under €400 we charge the following small fees to support the smooth operation of our shipping process:

Belgium ~ €5

Europe ~ €10

USA and Rest of World ~ €15

To allow your C~RUSH to travel smoothly worldwide, shipping and return payments of customs and duty charges are included in the price of your order.

Please note all shipping fees are non-refundable, except in the cause of exchanges or the confirmed delivery of faulty goods.

2. OUR COURIERS

We only use trusted couriers to ensure the safe & efficient delivery of your COLORUSH order.

Belgium ~ BPOST

Europe ~ DHL

USA and Rest of World ~ FEDEX

3. RETURNS & EXCHANGES POLICY

It’s our sincere hope you fall in love your C~RUSH and it brings color to your life for for years to come.

However if you wish to return your order for any reason, please make use of the COLORUSH RETURNS PORTAL to process your return and generate a shipping label. Depending on the courier for your territory, your return will need to be dropped at a designated local shipping point.

Items returned within 28 days of the order dispatch date in an unworn & resellable condition are eligible for a refund. Returns requests outside of this timeframe are accepted at our discretion - please email eshop@colorush.com.

In an effort to reduce our carbon footprint, encourage considered purchasing and contribute to our operational costs, please note there will be a flat charge of €15/£15/$15 for the return of full orders across all territories. This will be deducted from your refund total.

If part of an order is kept or a customer wishes to exchange, the sustainable return fee will not apply.

**LINK TO COLORUSH RETURNS PORTAL**

Please note your C~RUSH item(s) must be returned in perfect condition, with the original packaging and tags in-tact to be eligible for a refund.

If an item in your order is confirmed as faulty or you wish to make an exchange, we will waive the return fee and any further shipping costs.

In the case of a faulty item, please email eshop@crush-cashmere.com with a description of the issue and supporting images.

Please note that the COLORUSH e-giftcard is final sale and not eligible for a refund.

4. REFUNDS

Once your return has been received and quality control checked by our warehouse partners, we will process your refund (minus any shipping costs & the sustainable return fee where applicable) Your refund will be applied as a credit to your original method of payment within 7 working days.

If 14 working days have passed from dropping off your return, and you are yet to receive your refund, please get in touch at eshop@crush-cashmere.com

7. EXCHANGES

We are currently unable to offer direct exchanges. Please return the unwanted item as per our stated returns policy and then place a new order. We do offer free shipping on orders considered to be an exchange - please reach out to eshop@crush-cashmere.com for your unique code. Our sustainable return fee will not be applied to orders considered to be an exchange.

8. GIFT ORDERS

We are happy to offer online credit for unwanted COLORUSH.com gifts, providing the item is in perfect condition and from our current online season. We would ideally require the original order number as proof of purchase. However, if it is not possible to obtain this, please get in touch via eshop@crush-cashmere.comwith the name and / or address of the purchaser.

Once your return is approved, your credit can be used on our website against the purchase of a different item with the same or greater value.

CCPA Information

YOUR RIGHTS UNDER THE CALIFORNIA CONSUMER PRIVACY ACT

The California Consumer Privacy Act (CCPA) provides you with rights regarding how your data or personal information is treated. Under the legislation, California residents can choose to opt out of the “sale” of their personal information to third parties. Based on the CCPA definition, “sale” refers to data collection for the purpose of creating advertising and other communications. Learn more about CCPA and your privacy rights.

How to opt out

By clicking on the link below, we will no longer collect or sell your personal information. This applies to both third-parties and the data we collect to help personalize your experience on our website or through other communications. For more information, view our privacy policy.

To be eligible to opt-out, you must be browsing from California.

B2B

Enquires & Orders

APPLY TO BE A STOCKIST & DISCOVER OUR EXTENSIVE WHOLESALE OFFERING.

With over 100 styles available each season, in a rainbow of color options per style, you can curate your CRUSH offering to suit the needs of your business and customers. we also stock a bestsellers/seasonal overbuy for immediate shipping.SPACE if you are interested in bringing CRUSH cashmere & natural blend knits to your store, please reach out via the contact form below.  a member of our sales team will be in touch within 2 - 3 working days.

Please send an email to eshop@crush-cashmere.com

Privacy Policy

Introduction

CRUSH. respects your privacy and is committed to protecting your personal data. This privacy notice will inform you as to how we look after your personal data when you visit our website (regardless of where you visit it from) and tell you about your privacy rights and how the law protects you.

This privacy notice is provided in a layered format so you can click through to the specific areas set out below. Please also use the Glossary to understand the meaning of some of the terms used in this privacy notice.

1. IMPORTANT INFORMATION AND WHO WE ARE

PURPOSE OF THIS PRIVACY NOTICE  

This privacy notice aims to give you information on how CRUSH collects and processes your personal data through your use of this website, including any data you may provide through this website when you sign up to our newsletter, purchase a product or service or take part in a competition.

This website is not intended for children and we do not knowingly collect data relating to children.

It is important that you read this privacy notice together with any other privacy notice or fair processing notice we may provide on specific occasions when we are collecting or processing personal data about you so that you are fully aware of how and why we are using your data. This privacy notice supplements the other notices and is not intended to override them.

CONTROLLER

CRUSH. is the controller and responsible for your personal data (collectively referred to as ”CRUSH.”, “we”, “us” or “our” in this privacy notice).

We have appointed a data privacy manager who is responsible for overseeing questions in relation to this privacy notice. If you have any questions about this privacy notice, including any requests to exercise your legal rights, please contact the data privacy manager using the details set out below.

CONTACT DETAILS

Our full details are:

CRUSH

info@crush-cashmere.com

Studio Jixy BV
Brakelmeersstraat 53
9830 Sint Martens Latem
Belgium

You have the right to make a complaint at any time to the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk). We would, however, appreciate the chance to deal with your concerns before you approach the ICO so please contact us in the first instance.

CHANGES TO THE PRIVACY NOTICE AND YOUR DUTY TO INFORM US OF CHANGES

This version was last updated on 06 May 2018.

It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes during your relationship with us.

THIRD-PARTY LINKS

This website may include links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our website, we encourage you to read the privacy notice of every website you visit.

2. THE DATA WE COLLECT ABOUT YOU

Personal data, or personal information, means any information about an individual from which that person can be identified. It does not include data where the identity has been removed (anonymous data).

We may collect, use, store and transfer different kinds of personal data about you which we have grouped together follows:

Identity Data includes first name, last name, username or similar identifier, marital status, title, date of birth and gender.Contact Data includes billing address, delivery address, email address and telephone numbers.Financial Data includes bank account and payment card details.Transaction Data includes details about payments to and from you and other details of products and services you have purchased from us.Technical Data includes internet protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform and other technology on the devices you use to access this website.Profile Dataincludesyour username and password, purchases or orders made by you, your interests, preferences, feedback and survey responses.Usage Data includes information about how you use our website, products and services.Marketing and Communications Dataincludes your preferences in receiving marketing from us and our third parties and your communication preferences.

We also collect, use and share Aggregated Data such as statistical or demographic data for any purpose. Aggregated Data may be derived from your personal data but is not considered personal data in law as this data does not directly or indirectly reveal your identity. For example, we may aggregate your Usage Data to calculate the percentage of users accessing a specific website feature. However, if we combine or connect Aggregated Data with your personal data so that it can directly or indirectly identify you, we treat the combined data as personal data which will be used in accordance with this privacy notice.

We do not collect any Special Categories of Personal Data about you (this includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health and genetic and biometric data). Nor do we collect any information about criminal convictions and offences.

IF YOU FAIL TO PROVIDE PERSONAL DATA

Where we need to collect personal data by law, or under the terms of a contract we have with you and you fail to provide that data when requested, we may not be able to perform the contract we have or are trying to enter into with you (for example, to provide you with goods or services). In this case, we may have to cancel a product or service you have with us but we will notify you if this is the case at the time.

3. HOW IS YOUR PERSONAL DATA COLLECTED?

We use different methods to collect data from and about you including through:

Direct interactions. You may give us your Identity, Contact and Financial Data by filling in forms or by corresponding with us by post, phone, email or otherwise. This includes personal data you provide when you:apply for our products or services;create an account on our website;subscribe to our service or publications;request marketing to be sent to you;enter a competition, promotion or survey; orgive us some feedback.Automated technologies or interactions. As you interact with our website, we may automatically collect Technical Data about your equipment, browsing actions and patterns. We may collect this personal data by using cookies, server logs and other similar technologies. We may also receive Technical Data about you if you visit other websites employing our cookies. Please see our cookie policy for further details.Third parties or publicly available sources. We may receive personal data about you from various third parties and public sources as set out below:Technical Data from the following parties:(a)analytics providers, such as Google based outside the EU; and(b)advertising networks, such as Facebook based outside the EU.

4. HOW WE USE YOUR PERSONAL DATA

We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:

Where we need to perform the contract we are about to enter into or have entered into with you. Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests. Where we need to comply with a legal or regulatory obligation.

Generally we do not rely on consent as a legal basis for processing your personal data other than in relation to sending third party direct marketing communications to you via email or text message. You have the right to withdraw consent to marketing at any time by contacting us.

PURPOSES FOR WHICH WE WILL USE YOUR PERSONAL DATA

We have set out below, in a table format, a description of all the ways we plan to use your personal data, and which of the legal bases we rely on to do so. We have also identified what our legitimate interests are where appropriate.

PURPOSE/ACTIVITYTYPE OF DATALAWFUL BASIS FOR PROCESSING INCLUDING BASIS OF LEGITIMATE INTERESTTo register you as a new customer(a) Identity (b) ContactPerformance of a contract with youTo process and deliver your order including: (a) Manage payments, fees and charges (b) Collect and recover money owed to us(a) Identity (b) Contact (c) Financial (d) Transaction (e) Marketing and Communications(a) Performance of a contract with you (b) Necessary for our legitimate interests (to recover debts due to us)To manage our relationship with you which will include: (a) Notifying you about changes to our terms or privacy policy (b) Asking you to leave a review or take a survey(a) Identity (b) Contact (c) Profile (d) Marketing and Communications(a) Performance of a contract with you (b) Necessary to comply with a legal obligation (c) Necessary for our legitimate interests (to keep our records updated and to study how customers use our products/services)To enable you to partake in a prize draw - competition or complete a survey(a) Identity (b) Contact (c) Profile (d) Usage (e) Marketing and Communications(a) Performance of a contract with you (b) Necessary for our legitimate interests (to study how customers use our products/services - to develop them and grow our business)To administer and protect our business and this website (including troubleshooting - data analysis - testing - system maintenance - support - reporting and hosting of data)(a) Identity (b) Contact (c) Technical(a) Necessary for our legitimate interests (for running our business - provision of administration and IT services - network security - to prevent fraud and in the context of a business reorganisation or group restructuring exercise) (b) Necessary to comply with a legal obligationTo deliver relevant website content and advertisements to you and measure or understand the effectiveness of the advertising we serve to you(a) Identity (b) Contact (c) Profile (d) Usage (e) Marketing and Communications (f) TechnicalNecessary for our legitimate interests (to study how customers use our products/services - to develop them - to grow our business and to inform our marketing strategy)To use data analytics to improve our website - products/services - marketing - customer relationships and experiences(a) Technical (b) UsageNecessary for our legitimate interests (to define types of customers for our products and services - to keep our website updated and relevant - to develop our business and to inform our marketing strategy)To make suggestions and recommendations to you about goods or services that may be of interest to you(a) Identity (b) Contact (c) Technical (d) Usage (e) ProfileNecessary for our legitimate interests (to develop our products/services and grow our business)

Note that we may process your personal data for more than one lawful ground depending on the specific purpose for which we are using your data. Please contact us if you need details about the specific legal ground we are relying on to process your personal data where more than one ground has been set out in the table below.

MARKETING

We strive to provide you with choices regarding certain personal data uses, particularly around marketing and advertising. We have established the following personal data control mechanisms:

PROMOTIONAL OFFERS FROM US

We may use your Identity, Contact, Technical, Usage and Profile Data to form a view on what we think you may want or need, or what may be of interest to you. This is how we decide which products, services and offers may be relevant for you (we call this marketing).

You will receive marketing communications from us if you have requested information from us or purchased goods from us or if you provided us with your details when you entered a competition or registered for a promotion and, in each case, you have not opted out of receiving that marketing.

PROMOTIONAL OFFERS FROM US  

We may use your Identity, Contact, Technical, Usage and Profile Data to form a view on what we think you may want or need, or what may be of interest to you. This is how we decide which products, services and offers may be relevant for you (we call this marketing).

You will receive marketing communications from us if you have requested information from us or purchased goods from us or if you provided us with your details when you entered a competition or registered for a promotion and, in each case, you have not opted out of receiving that marketing.

THIRD-PARTY MARKETING  

We will get your express opt-in consent before we share your personal data with any other company for marketing purposes.

OPTING OUT  

You can ask us or third parties to stop sending you marketing messages at any time by logging into the website and checking or unchecking relevant boxes to adjust your marketing preferences or by following the opt-out links on any marketing message sent to you or by contacting us at any time.

Where you opt out of receiving these marketing messages, this will not apply to personal data provided to us as a result of a product purchase, product/service experience or other transactions.

COOKIES  

You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of this website may become inaccessible or not function properly. 

For more information about the cookies we use, please see our Cookie Policy. 

CHANGE OF PURPOSE  

We will only use your personal data for the purposes for which we collected it, unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose. If you wish to get an explanation as to how the processing for the new purpose is compatible with the original purpose, please contact us. 

If we need to use your personal data for an unrelated purpose, we will notify you and we will explain the legal basis which allows us to do so.

Please note that we may process your personal data without your knowledge or consent, in compliance with the above rules, where this is required or permitted by law.

5. DISCLOSURES OF YOUR PERSONAL DATA

We may have to share your personal data with the parties set out below for the purposes set out in the table in paragraph 4 above.

Internal Third Parties as set out in the Glossary.External Third Parties as set out in the Glossary.Third parties to whom we may choose to sell, transfer, or merge parts of our business or our assets. Alternatively, we may seek to acquire other businesses or merge with them. If a change happens to our business, then the new owners may use your personal data in the same way as set out in this privacy notice.

We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions.

6. INTERNATIONAL TRANSFERS

We do not transfer your personal data outside the European Economic Area (EEA).

7. DATA SECURITY

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.

We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.

8. DATA RETENTION

HOW LONG WILL YOU USE MY PERSONAL DATA FOR?  

We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.

To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.

9. YOUR LEGAL RIGHTS

Under certain circumstances, you have rights under data protection laws in relation to your personal data including:

Request access to your personal data.Request correction of your personal data.Request erasure of your personal data.Object to processing of your personal data.Request restriction of processing your personal data.Request transfer of your personal data.Right to withdraw consent.

If you wish to exercise any of the rights set out above, please contact us. 

NO FEE USUALLY REQUIRED  

You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we may refuse to comply with your request in these circumstances.

WHAT WE MAY NEED FROM YOU 

We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.

TIME LIMIT TO RESPOND  

We try to respond to all legitimate requests within one month. Occasionally it may take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.

10. GLOSSARY

LAWFUL BASIS  

Legitimate Interest means the interest of our business in conducting and managing our business to enable us to give you the best service/product and the best and most secure experience. We make sure we consider and balance any potential impact on you (both positive and negative) and your rights before we process your personal data for our legitimate interests. We do not use your personal data for activities where our interests are overridden by the impact on you (unless we have your consent or are otherwise required or permitted to by law). You can obtain further information about how we assess our legitimate interests against any potential impact on you in respect of specific activities by contacting us. 

Performance of Contract means processing your data where it is necessary for the performance of a contract to which you are a party or to take steps at your request before entering into such a contract.

Comply with a legal or regulatory obligation means processing your personal data where it is necessary for compliance with a legal or regulatory obligation that we are subject to.

THIRD PARTIES  

INTERNAL THIRD PARTIES  

Other companies in the CRUSH. Group.

EXTERNAL THIRD PARTIES  

Service providers based in the EEA who provide IT and system administration services.Professional advisers including lawyers, bankers, auditors and insurers based in the EEA who provide consultancy, banking, legal, insurance and accounting services.HM Revenue & Customs, regulators and other authorities based in the United Kingdom. Klaviyo, Marketing Automation Platform for Email, SMS & Push | Klaviyo. This is marketing automation platform that allows businesses to share emails and targeted ads with customers.

YOUR LEGAL RIGHTS  

You have the right to:

Request access to your personal data (commonly known as a “data subject access request”). This enables you to receive a copy of the personal data we hold about you and to check that we are lawfully processing it.

Request correction of the personal data that we hold about you. This enables you to have any incomplete or inaccurate data we hold about you corrected, though we may need to verify the accuracy of the new data you provide to us.

Request erasure of your personal data. This enables you to ask us to delete or remove personal data where there is no good reason for us continuing to process it. You also have the right to ask us to delete or remove your personal data where you have successfully exercised your right to object to processing (see below), where we may have processed your information unlawfully or where we are required to erase your personal data to comply with local law. Note, however, that we may not always be able to comply with your request of erasure for specific legal reasons which will be notified to you, if applicable, at the time of your request.

Object to processing of your personal data where we are relying on a legitimate interest (or those of a third party) and there is something about your particular situation which makes you want to object to processing on this ground as you feel it impacts on your fundamental rights and freedoms. You also have the right to object where we are processing your personal data for direct marketing purposes. In some cases, we may demonstrate that we have compelling legitimate grounds to process your information which override your rights and freedoms.

Request restriction of processing of your personal data. This enables you to ask us to suspend the processing of your personal data in the following scenarios: (a) if you want us to establish the data’s accuracy; (b) where our use of the data is unlawful but you do not want us to erase it; (c) where you need us to hold the data even if we no longer require it as you need it to establish, exercise or defend legal claims; or (d) you have objected to our use of your data but we need to verify whether we have overriding legitimate grounds to use it.

Request the transfer of your personal data to you or to a third party. We will provide to you, or a third party you have chosen, your personal data in a structured, commonly used, machine-readable format. Note that this right only applies to automated information which you initially provided consent for us to use or where we used the information to perform a contract with you.

Withdraw consent at any time where we are relying on consent to process your personal data. However, this will not affect the lawfulness of any processing carried out before you withdraw your consent. If you withdraw your consent, we may not be able to provide certain products or services to you. We will advise you if this is the case at the time you withdraw your consent.

QUESTIONS AND CONTACT INFORMATION

If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact us info@crush-cashmere.com or by mail at Studio Jixy BV, Brakelmeersstraat 53, 9830 Sint Martens Latem, Belgium

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Size Guide

About Our Sizing

Laidback luxury inspired by the lifestyle of our surfer-girl founder and global CRUSH club - on the whole, CRUSH knitwear generally aligns with our relaxed, oversized signature style. 

When choosing the right size for you we recommend keeping a close eye on style names and descriptions alongside our model imagery. for example when a piece is noted as 'slim', this represents a trimmer fit, whereas 'oversized' refers to a longer & looser silhouette.  

Our size guide below will assist you in choosing your perfect CRUSH fit. Don't hesitate to reach out to our team via eshop@crush-cashmere.com should you have any questions around sizing. Whilst we cannot currently offer a direct exchange online, we do offer complimentary returns and redelivery for orders considered an exchange, as outlined in our returns policy.

Crush XS S M L XL
EUR 34 36-38 40-42 44-46 48
US 2 4-6 8-10 12-14 16
UK 6 8-10 12-14 16-18 20
AU 6 8-10 12-14 16-18 20